Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

Few of the motivation factors as to why BPO is gaining ground are:

# Factor Cost Advantage
# Economy of Scale
# Business Risk Mitigation
# Superior Competency
# Utilization Improvement

The Business Process Outsourcing (BPO) industry in India has been growing 70 percent a year and is now worth $1.6 billion, employing 100,000 people. And as McKinsey analysts put it, BPO has to grow only 27% till 2008 to deliver $17 billion in revenue and employment of a million people.